Refund policy

Every Inkless Studios piece is made to order, and most are personalized with names, dates, or designs you provide. Because of that, our refund policy is a little different from a typical store.

Personalized and custom items

Personalized and custom-order items can't be returned or exchanged unless they arrive damaged or we made an error. Please review your engraving text (spelling, dates, capitalization) carefully before placing your order. We engrave exactly what's entered at checkout.

Ready-to-ship items

Non-personalized, ready-to-ship items can be returned within 30 days of delivery if unused and in original condition. The buyer pays return shipping. Once we receive and inspect the item, we'll refund the original payment method within 5–7 business days.

Damaged items or our mistakes

If your order arrives damaged, or we made an error in your engraving, email sales@inklessstudios.com within 7 days of delivery with your order number and a photo. We'll remake or replace it at no cost, or issue a full refund if you prefer.

Cancellations

Orders can be cancelled for a full refund until production begins, usually within 1–2 business days of ordering. After engraving starts, personalized orders can't be cancelled.

Questions

Email sales@inklessstudios.com or call +1 571-598-0606.